Returns, Refunds & Warranty
Quality equipment. Fair solutions. Your confidence matters.
At 22 Yard Cricket, we believe that great cricket equipment deserves equally dependable after-sales support. From your first purchase to every innings that follows, we're committed to providing fair, practical solutions whenever you need assistance.
Our policies are designed to give you confidence in your purchase while respecting your rights under Australian Consumer Law.
30-Day Exchanges
Eligible products can be exchanged or returned for store credit.
12-Month Bat Warranty
Warranty repair and replacement support for eligible cricket bat damage.
Australian Consumer Law
Your statutory consumer rights remain protected.
1. Returns & Exchanges
30-Day Exchange & Store Credit
Purchased something that isn't quite right? We offer exchanges or store credit for eligible products within 30 days of purchase.
To qualify, your item must be:
- Unused, undamaged and in its original saleable condition.
- Returned with its original packaging, labels and accessories.
- Accompanied by valid proof of purchase.
- Presented for return within 30 days of purchase.
Change-of-mind purchases, including incorrect size selection or changes in preference, are not eligible for a cash refund. Eligible products may instead be exchanged or returned for store credit.
For online change-of-mind returns, return postage is the customer's responsibility.
Sale & Personalised Products
Sale items: Eligible discounted products may be exchanged or returned for store credit unless different conditions were disclosed before purchase.
Customised items: Personalised cricket equipment, custom jerseys and made-to-order products are generally not eligible for change-of-mind returns once production or personalisation has commenced.
Your statutory rights remain protected regardless of these conditions.
2. Cricket Bat Warranty
12 Months of Warranty Support
Every cricket bat purchased from 22 Yard Cricket comes with our 12-month warranty, starting from the original date of purchase.
Cricket bats are crafted from natural willow, a material that responds differently to impact, preparation and playing conditions. Our warranty provides repair and replacement support for eligible damage.
What Our Bat Warranty Covers
Handle
Assessment and repair of damage or breakage
Shoulder
Repair of eligible cracks or structural damage
Blade
Repair of eligible cracks and splits
Edges
Repair of eligible edge cracks or damage
Approved warranty repairs are carried out by our bat repair team, with the bat returned to the customer after completion.
When Is a Bat Eligible for Replacement?
If a bat breaks completely into two pieces horizontally across the blade within 12 months, it may qualify for replacement following inspection and approval.
Where approved, we will arrange a replacement of the same brand and model through the manufacturer. If the original model is unavailable, we'll discuss a suitable alternative with you.
Toe Damage & Exclusions
The toe of a cricket bat is particularly exposed to ground impact and moisture.
Our voluntary bat repair warranty does not cover toe cracking, splitting, swelling or deterioration caused by use, moisture or ground contact. Paid toe repair services may be available.
Other conditions include:
- Normal cosmetic wear and natural willow characteristics do not automatically qualify as defects.
- Damage resulting from misuse, improper storage, excessive moisture or unauthorised alterations may not qualify.
- Every warranty claim is assessed individually.
- Proof of purchase and product inspection may be required.
These exclusions apply only to our voluntary warranty and do not override Australian Consumer Law.
3. Other Cricket Equipment Warranties
We assess product concerns based on their cause, the applicable manufacturer warranty and Australian Consumer Law.
Batting Protection (Gloves · Pads · Thigh Guards · Arm Guards · Chest Guards)
We assess concerns involving premature stitching failure, defective straps, seams or materials. Ordinary wear and accidental damage are not automatically manufacturing defects.
Cricket Shoes
We assess potential defects such as premature sole separation, faulty stitching and defective spikes or attachments.
Cricket Helmets
We assess manufacturing concerns involving adjustment systems, fittings and construction. Helmets that sustain significant impact should be assessed according to the manufacturer's safety guidance before further use.
Cricket Kit Bags
We assess concerns involving defective zippers, wheels, handles and premature seam failure. Damage resulting from overloading or misuse is not automatically a manufacturing fault.
No separate fixed 22 Yard Cricket warranty period is specified for these equipment categories. Applicable manufacturer warranties and statutory consumer guarantees continue to apply.
4. Professional Bat Repair Services
Our bat repair services are carried out with care and attention to the condition of each bat.
As willow is a natural material, repairs cannot guarantee that a bat will never develop further damage through continued play.
If a service fails to meet applicable consumer guarantees, we will provide the remedy required under Australian Consumer Law.
5. Returns & Warranty Claim Process
We aim to make the process straightforward.
Get in Touch
Contact our team with your receipt, order number or other suitable proof of purchase. Describe the issue and provide photographs where appropriate.
Product Assessment
We'll review the information and let you know if the item needs to be brought into one of our stores or returned for inspection.
Review & Decision
Our team will assess the product, consulting the manufacturer where necessary, and explain the available remedies.
Resolution
Once the outcome is confirmed, we'll arrange the appropriate exchange, store credit, repair, replacement or refund.
Please contact us before sending any item for a warranty assessment.
Return Postage
For voluntary change-of-mind returns, customers are responsible for return postage unless otherwise agreed.
For products that fail to meet consumer guarantees, reasonable return costs will be covered or reimbursed where required by law.
6. Refunds & Store Credit
Approved refunds are generally processed through the original payment method unless otherwise agreed.
For eligible change-of-mind exchanges:
- Higher-value replacement: Pay the price difference.
- Lower-value replacement: Receive the remaining value as store credit.
Payment-provider processing times may vary.
Store credit will not replace a refund where the customer has a legal right to choose a refund.
7. Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Consumer guarantees also apply to eligible services.
Our voluntary return conditions, 12-month cricket bat warranty and product exclusions operate in addition to these statutory rights.
The 22 Yard Cricket Promise
Built on passion for cricket. Backed by care for our customers.
We stand behind our equipment and our workmanship, with a commitment to fair assessments, professional support and solutions that respect your rights.